Making sure COREboards email reaches you

What COREboards sends, and from where#

Everything COREboards sends comes from the coreboards.app domain. If your firm filters mail by sender, these are the addresses to allow:

• invites@coreboards.app: the sign-in invitation each person gets when you open access.
• billing@coreboards.app: receipts, card expiry notices, and anything about your subscription.
• feedback@coreboards.app: replies to what your team reports through Bugs & Requests. This is the one people most often miss, because they are waiting for an answer and it never appears.
• staffing@coreboards.app: the weekly Resource Allocation digest and the flag notices.
• waitlist@coreboards.app: access requests and their answers.
• steven@coreboards.app: a person, writing to you directly.

COREboards will never ask for your CORE password by email, and never sends a link that asks you to re-enter your card outside the billing portal. Mail asking for either did not come from us.

Tell your mail system we're expected#

Filtering is per firm, so the fix belongs with whoever runs your mail. It takes a couple of minutes and only has to be done once.

Microsoft 365 / Outlook

• In the Microsoft 365 Defender portal, open Email & collaboration → Policies & rules → Threat policies → Anti-spam.
• Edit your inbound policy and add coreboards.app to the Allowed senders and domains list.
• Stronger, if your admin prefers it: an Exchange mail flow rule that sets the spam confidence level to -1 for mail from coreboards.app. That bypasses filtering outright rather than nudging the score.

Google Workspace / Gmail

• In the Admin console, go to Apps → Google Workspace → Gmail → Spam, phishing and malware.
• Add coreboards.app to the allowlist, and to Bypass spam filters for messages from senders in the approved list if you want it to be unconditional.

Apple Mail, on one Mac

• Apple Mail keeps its own junk filter separate from your mail provider, so a message can arrive clean and still be filed by the Mac. Open Mail → Settings → Junk Mail to see whether it is on.
• Add the sender to Contacts: Apple Mail skips junk filtering for anyone in your address book.
• Select any COREboards message that landed wrong and click Not Junk, which teaches the filter.

Do this before you invite your team#

The invitation is the first COREboards email anyone at your firm receives, which is the worst possible one to lose: a person who never sees it concludes the tool does not work rather than that the mail went astray.

• Allowlist the domain first, then open access. The order matters, because a filter learns from what it has already seen.
• Send yourself a test by inviting one person and confirming it arrives before you invite everyone.
• If an invitation goes missing, you can re-send it any time from Admin → Users without the person doing anything.

Something isn't arriving#

• Check Junk first, including on the phone: a rule on the mail server files it for every device at once, while a Mac-side filter only affects that Mac.
• Check the address we hold. COREboards mails the address on your CORE employee record. If that is stale or blank, the mail has nowhere to go. Fix it in CORE, or ask your admin to check Admin → Users.
• Check whether you unsubscribed. Every digest carries a one-click unsubscribe, and clicking it stops that digest only. Turn it back on in Settings → Email.
• A hard bounce stops future sends. If your mail server rejected a message outright, or someone marked one as spam, we stop mailing that address on purpose rather than keep pushing. Tell us through Bugs & Requests and we can clear it.
• Still nothing? Report it through Bugs & Requests with the date and the sender you expected. We can see whether it was delivered, and to which address.

Why good mail lands in Junk anyway#

Worth knowing, because it explains why the answer is a setting rather than a rewrite of the email.

COREboards mail is signed and authenticated (SPF, DKIM, and DMARC all pass), so filters can prove it really is us. What they cannot know is whether you want it. That judgement comes from reputation: how long the domain has existed, how many people mark it as junk, and how many messages bounce. A young domain starts with nothing to its name, and every filter treats an unknown sender with suspicion for a while.

So the two things that actually help are time, and your mail system being told once that we are expected. Marking a message Not Junk helps as well, and it helps for everyone at firms whose mail provider learns per organization.